Shipping Policy – Fast & Reliable Delivery
- All orders are fully tracked with a tracking number for your peace of mind.
- Tracking numbers are available upon request.
- If your shipment is lost, you must notify us within 3 days of the expected delivery date.
- After 3 days, We will not investigate, and we cannot assist further.
Why Customers Trust Our Shipping
- Same-Day Dispatch on orders placed Monday–Friday
- Next-Day Delivery Options Available across the UK
- Tracked & Signed Delivery via A verified agency (for wholesale orders)
- Secure Packaging to protect your vape products during transit
Returns Policy – Non-Faulty Goods
Changed your mind? No problem. You may return products to bestpsychedelicssales.co.uk under the following conditions:
- Item must be unused, unopened, and in original sealed packaging.
- Returns must be made within 3 days of delivery (online customers only).
- Each return must include all parts, accessories, and instructions.
- Products with broken seals, opened blister packs, or damaged packaging cannot be refunded.
- Postage costs are the customer’s responsibility.
Non-Refundable Returns
We cannot accept returns for non-faulty goods if:
- The product is personalised, customised, or made to order.
- Packaging or components are opened, unsealed, or damaged.
- The product is perishable.
- The product is not in resalable condition.
If your product is non-refundable, you can:
- Arrange to have the item returned to you at your expense, OR
- Accept Store Credit for the product value, usable on future purchases at bestpsychedelicssales.co.uk.
Returns Policy – Faulty Goods
If your product arrives faulty or damaged:
- Faults must be reported within 3 days of delivery.
- Items damaged in transit must be reported verbally by 5:00 PM the next working day and confirmed via email within 3 days.
- Contact our team for a Returns Authorisation Code.
- Include the parcel receipt and tracking details when sending returns.